978 Tommy Munro Dr
Biloxi, MS 39532
With the tagline “We Help You Adapt”, Scotty began his quest with a small shop and staff. All of the employees at Team Adaptive, Inc. are required to embrace the vision of the organization. Since the beginning, the two key concepts for Scotty have always been Customer Service and Quality Equipment. He understands that when you are in need and make a call to a company for help, you do not want to listen to a recording and have to wait to speak with a live person. Furthermore, when you enter a place of business you do not want to take a printed number and wait for assistance. Scotty has never allowed a recorded telephone message to greet callers and personal attention is given to everyone that enters the doors. Team Adaptive staff are trained continually to understand the needs of the customer. With quality equipment always in the forefront at Team Adaptive, Scotty has accounts set up with the top manufacturers of Adaptive and Mobility Equipment, because only the best will do for his community. Despite the hard work involved and outside encouragement from many to carry lower quality products, Scotty stood strong in his beliefs and would never consider it. Because of his high standards and theory of operations, Team Adaptive began to grow. By 2003, there were two new additions added in Mobile, Alabama and Panama City, Florida. The 20th Year Anniversary brought the fourth location in Pensacola, Florida. Throughout it all, Scotty has remained with top quality manufacturers and is an exclusive BraunAbility dealer. He has witnessed many competitors come and go, especially when profits are more important than quality or customer service. The staff under Scotty’s leadership has adopted his principles of customer service and quality, and most have been with him for an average of 10 years or more.
If asked about the last 20 years, Scotty would tell you that while it has been gratifying to have a successful business and have the pleasure to work with such a wonderful staff, his customers have always been, and continue to be, the most fulfilling. Knowing that he has helped them to adapt in some way and make their lives easier through the high standards of Team Adaptive has been the most rewarding.